Deborah Fallon, Councillor-At-Large Malden Ma

SURVEY RESULTS

1. Malden residents rated the following issues in order of
importance: (1) Public Safety; (2) Pay-As-You-Throw Trash Removal
Program; (3) Water Utility Bill Inconsistencies; and (4) Downtown
Revitalization.

2. 75% of Malden residents said they do not attend City Council
meetings, while 23% said they do occasionally, and 2% said they have
recently become interested in attending meetings.

3. 50% of Malden residents said they do not watch City Council
meetings, while 28% said they do, and 22% said they do not have cable
television access to watch the meetings.

4. 73% of Malden residents surveyed said they are aware that
committee meetings (e.g., Public Safety Committee, etc.) are open to
the public, while 27% said they are not aware. There were several
requests for signage at City Hall to let citizens know where/what
time/when committee meetings are held.

5. On PAYT: 40% of Malden residents surveyed said they "dislike the
way the City implemented the program, but now see the benefit of it";
38% said they want PAYT repealed; 10% said they "like the program" and
now see its benefits; and 12% had no opinion.

6. On the proposed Residency Employment Ordinance for Department
Heads: 40% of Malden residents surveyed said there should be no
residency requirement - that "it should be the best person for the
job"; 25% said that if residents and non-residents are equally
qualified for employment, preference should go to Malden residents;
25% said "all city employees must be Malden residents"; and 10% had no
opinion.

7. 55% of Malden residents surveyed said they did not know what the
City Charter was, while 45% knew what the City Charter was.

8. 93% of Malden residents surveyed said they are "not well-informed
about the proposed Charter reform initiatives" by the Malden City
Council, while 7% said they are well-informed.

9. Of all Wards (12.5% surveyed in each Ward), Ward 4 residents
specifically commented they were "generally pleased with their Ward 4
councillors" (statements by 4% of the 12.5%). Overall, 73% of Malden
residents surveyed reported they are "dissatisfied" with city
government. The top three concerns in order of importance were: (1)
councillors do not demonstrate that they represent the "majority
voice"; (2) citizens want time (e.g., 2 minutes allotted) to speak at
City Council meetings; and (3) councillors do not inform constituents
of "major" matters that "directly affect citizens" prior to voting on
them.

Thanks, again, for participating! As promised, I will share these
results with the City Council and keep you informed. Please call me
at (781) 321-8688 if you have any questions about the survey results,
or if you wish to discuss other matters.

Cordially,

Deb

Deborah Fallon, Councillor-At-Large
City of Malden